Frequently Asked Questions (FAQ)

K.Jones is currently located in Winston Salem, NC

How long will it take to receive my order

We make all of our pieces by hand in our studio. We do our best to turn orders around as quickly as possible, typically within 1-3 business days. Some pieces, specifically made to order items can take up to 2-4 weeks to receive. If you need something by a specific date or would like to expedite shipping, please make sure to leave a note at checkout and/or email us at info@bykjones.com. We will always do our best to accommodate your requests and we appreciate your understanding and patience.

US SHIPPING:

We ship via express courier to the US, where your order is then delivered via USPS. Tracking information will be shared upon shipment, but will not provide details until the package enters the USPS system. Please allow up to 5 days from shipment for tracking updates to appear.

Please note that shipping times may vary based on the shipping location. The cost of customs, duties, taxes and returns are the responsibility of the receiver.

INTERNATIONAL SHIPPING:

We currently offer international shipping to 45 countries, including Canada, Australia, New Zealand, Japan, Germany, France, the United Kingdom, and Brazil. Shipping rates and times vary by destination - see checkout page for details. For more information, contact

PACKAGING

All of our products are carefully packaged in a 100% recycled jewelry box perfect for storing your jewelry. 

RETURN PROCESS

We want you to be completely satisfied with your purchase. All items purchased may be returned to K.Jones for any reason within 15 days of purchase. Please ensure that items are unworn and undamaged.

We encourage you to obtain a tracking number for your return shipment.

Customers are responsible for return shipping charges. In the case an item arrived faulty or damaged, customers will be reimbursed for both delivery and return shipping charges.

Refunds are issued in the original form of purchase for all items. You will be refunded, less any shipping costs, within 15 days of our receipt of the return items.

QUESTIONS

Please contact us at info@bykjones.com

At all times, K.Jones will honor a no questions asked, 48 hour order cancellation from the time of purchase.All items purchased may be returned to K.Jones for any reason within 15 days of purchase. Please ensure that items are unworn and undamaged. Should you need to return an item, please contact us at hello@bykjones.com and we will be in touch within 24 hours with mailing details for our US offices. Refunds are issued in the original form of purchase for all items. You will be refunded within 15 days of our receipt of the product in our US offices

.To view the full return policy, click here.

K.Jones products are typically made from natural, uncoated and untreated materials. To keep them looking beautiful, here are our top tips for care:

•Wipe your jewelry with a soft cloth after removing them. The best way to store your jewelry when you are not wearing it is to place it in a sealed plastic bag

•Keep anti-tarnish strips in your jewelry box. These can be used for anywhere between 3 to 6 months before they need to be replaced and ensure that your jewelry is ready to wear at any time.

•Harsh jewelry cleaners may damage semi-precious stones.

•Chlorine and direct sunlight can severely damage sterling silver and semi-precious stones, so please avoid prolonged exposure to both and be sure to store your jewelry out of direct sunlight.

I have made every effort to display, as accurately as possible, the colors of the products that appear on this site. The actual colors you see will depend on your computer monitor, and I cannot guarantee that your monitor's display of any color will be accurate.

I work very hard to provide you with unique and inspired pieces. All wire wrapping jewelry, large gemstone adjustable rings , hair accessories and hand painted wood jewelry are one of kind and therefore will not be duplicated. Gemstone studs and gemstone wood rings are only available in limited quantities. If you have any questions or concerns about the availability of a product on this site, please feel free to contact me

I do accept custom orders. However, any custom order purchase is nonrefundable and can not be exchange. Please contact us at hello@bykjones.com for custom orders.